We're sorry to hear about your desk.
We recommend completing the below trouble shooting steps to see if it can be fixed:
Unplug the Desk:
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- Disconnect the desk from the power source.
- Disconnect all cable connections on the underside of the desk.
- It is recommended to take a photo of the plugs before disconnecting to remember the exact location
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Reconnect the Desk:
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- Plug the desk back into the power source.
- Ensure that all cable connections are firmly seated and properly connected.
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Test Desk Functionality:
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- Try adjusting the desk to see if it works properly.
- Check if the issue has been resolved.
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Reset Memory Handset or Controller:
- Reset the memory handset or controller.
If you have any additional questions or require further support, feel free to contact us. We're here to help!