We're sorry to hear about your desk.
We recommend completing the below trouble shooting steps to see if it can be fixed:
Unplug the Desk:
-
-
- Disconnect the desk from the power source.
- Disconnect all cable connections on the underside of the desk.
- It is recommended to take a photo of the plugs before disconnecting to remember the exact location
-
Reconnect the Desk:
-
-
-
- Plug the desk back into the power source.
- Ensure that all cable connections are firmly seated and properly connected.
-
-
Test Desk Functionality:
-
-
- Try adjusting the desk to see if it works properly.
- Check if the issue has been resolved.
-
Reset Memory Handset or Controller:
- Reset the memory handset or controller.
If you are still experiencing the same error, please share the below via chat or email us at support@goworkwize.com:
- An image or video showing the error to your product
- A brief description of when/how the error occurred